FAQ: Frequently Asked Questions
How we work and what we guarantee

1. WHAT AREAS DO YOU SERVICE?
We are currently Nation-wide in Australia – other countries to come online soon. COMING SOON: Europe (France, UK, etc.) – USA – New Zealand

2. WHAT DOES IT MEAN TO PLACE AN AD (LIST)?
Placing an ad will allow others to see what you are looking for, and our registered members can contact you. It will also allow you to be notified of all new matching results.

3. HOW CAN I PLACE A FREE AD (LIST)?
Select the County/Town you are looking for a room or have a room in Select the link that applies to you under Place an Ad - Free Room (you have a room) Flatmate (you are looking for a room)

4. WHAT ARE THE BENEFITS TO PLACING A FREE AD (LIST)?
No listing cost - Tremendous exposure Registered members contact you directly (Free) Instant notification of matching results to preview (Free) 24 hours a day, 7 days a week listing access (Free) Automated listing update/delete notification by email (Free) SUBMIT A PHOTO OF YOURSELF OR of your HOME (Free)

4a WHAT ARE THE BENEFITS TO PLACING A PAID AD (LIST)?
Well if you consider placing an advert in your local weekend paper, the cost is around $30 minimum, it is only advertised for that day, and your most likely to only get a small portion of responses, here at Ozflatmates for less than the cost of a 1 day weekend advert in the papers you have a whole month to reach your target audience.

5. WHAT DOES IT MEAN TO SUBSCRIBE?
To subscribe will allow you to contact others directly Along with your subscription you may want to place an ad (List) for free. This will allow other members to view your offer

6. WHAT ARE THE SUBSCRIPTION BENEFITS?
ALL BENEFITS OF PLACING AN AD PLUS+ Contact your matches directly Immediate e-mail notification of new matches to contact 24 hours a day, 7 days a week member page access Save $$$$ (compare the cost of our services with others as well as newspaper adverts) Contacts follow-up and appointments management Register now for immediate online results

7. HOW CAN I SUBSCRIBE?
Select the County/Town you are looking for a flat or have a flat in. Select the link below Subscribe

8. HOW CAN I GET IN TOUCH WITH POTENTIAL FLATMATES?
You can list for free, and wait for matches to contact you You can also subscribe for immediate online access to contact your matches

9. HOW CURRENT ARE THE LISTINGS?
Each listing shows the "last date updated"

10. WILL MY PERSONAL INFORMATION BE SOLD TO OTHER COMPANIES?
No, we do not sell or share your personal information with other companies

11. WHY USE OZFLATMATES WHEN THERE ARE FREE FLATMATE SERVICES
All Free services are bulletin boards (yahoo, excite,...) There is no matching process, you have to go through every single ad The ads are not updated which results in a major waste of time You expose yourself to anybody contacting you regardless of your specifications Just compare, we have more active and updated listings than anyone else on the web No other service offers a mapping location finder, so you choose the area you are looking for, those Offering Accomodation have a built in map so you can see exactly where the place is approximately, our service is the only of its kind to offer this service.

12. WHO RUNS AND OPERATES THIS SITE?
The answer is simple, the entire site is Australian Owned, Australian Run, Australian Content, unlike some of those other sites offering Australian content that are managed in USA or UK, we are locally run and operated, offering quality content for local people.


If you cannot find what your looking for in the FAQ section please send us an email at: support@ozflatmates.com

Subscription and listing issues

1. I DO NOT HAVE A CREDIT CARD. WHAT OTHER TYPES OF PAYMENTS DO YOU ACCEPT?
Money Orders or Cheques or Direct Deposit transfers Please place and ad for free, this way we can activate your subscription when we receive payment Make money order or cheque payable to:
HUKO International, P.O. Box 8075, South Perth, WA. 6151
For direct deposit bank transfer send an email to direct@ozflatmates.com with subject line: Banking Details, we will then send you our banking details and you can directly deposit funds with the provided information and reference numbers.

2. HOW CAN I SUBSCRIBE?
Select the County/Town you are looking for a flat or have a flat in. Select the link below Subscribe

3. IF IT'S FREE, WHY DO YOU NEED MY CREDIT CARD INFO???
If you want to place your ad for free select on List-Free (Place an ad-Free), at the end of the form be sure to click on submit my listing. Method of payment is only required if you would like to contact others directly

4. I AM A SUBSCRIBER IN ONE CITY / TOWN , BUT MY STATUS HAS CHANGED. I NOW NEED TO LOOK IN A DIFFERENT CITY / TOWN HOW CAN I CHANGE MY AREA?
Place a free ad in the new area you are looking to relocate to Once you have added your free ad email us at support@ozflatmates.com We will then activate your subscription for your new area

5. I LISTED/SUBSCRIBED I WAS LOOKING FOR A FLATSHARE, NOW I HAVE A ROOM FOR RENT. HOW CAN I LOOK AT PEOPLE WHO NEED A FLATSHARE?
Listed Only! If you now are looking for a room to rent, you will need to List your search for free and deactivate the old account Subscriber! If you now are looking for a flatmate, you will need to List your search for free and email us at support@ozflatmates.com We will then activate your subscription for your new area and transfer the remaining balance on your account and make you a subscriber

6. WHEN I LISTED/SUBSCRIBED I HAD A ROOM FOR RENT, NOW I NEED A FLATSHARE.HOW CAN I LOOK AT ROOMS FOR RENT?
Listed Only! If you now are looking for a flatshare, you will need to List your search for free and deactivate the old account Subscriber! If you now are looking for a flatshare, you will need to list your search for free and email us at support@ozflatmates.com We will then activate your subscription for your new area and transfer the remaining balance on your account and make you a subscriber

7. I FORGOT MY LOG IN INFORMATION. HELP
Go to our home page (www.ozflatmates.com ) and under the login information there is a link for Forgot password ? Please fill out the form to receive your User ID & Password

8. CAN I DELETE MY LISTING OR SUBSCRIPTION?
Yes, you can log on to our web site with your User ID & Password On your member page below "You placed an ad ons. select on "Remove Ad" A pop up window will appear under the heading "Select the option that suits you" Select Deactivate Listing Only or Deactivate Listing and Subscription

9. SOMEONE CONTACTED ME, WHY CAN'T I SEE HIS/HER PROFILE?
Many people do not list, they prefer to subscribe because they do not want to be contacted

10.HOW CAN I MAXIMIZE MY CHANCE IN FINDING A SUITABLE MATCH?
Give yourself plenty of time to find a flatmate Persistence is a plus Return all messages to manage your time Contact all possible matches Submit your application with 2 or more ways for others to contact you. It is always a good idea to take out a paid membership / subscription, that way you can always contact those who are ideal for what you are looking for either seeking or offering.

12. HOW LONG DOES IT TAKE TO FIND A FLATMATE?
The amount of time depends on the personalities of both parties Hear it from our clients by reading their testimonials

If you cannot find what your looking for in the FAQ section please email us at: support@ozflatmates.com

Email related questions

1. WHICH EMAIL FORMAT SHOULD I CHOOSE?
If you are not sure - select plain text format Internet Explorer, Netscape Communicator, and other web-based email services such as Yahoo and Hotmail - Select HTML format

2. I CAN NOT READ THE EMAIL YOU SENT ME. IS SOMETHING WRONG?
If the emails you are receiving are garbled up, you may have selected HTML as your email format. You will need to change your email format to plain text Login to our web site with your User ID & Password. On your member page under Access Ad select on "Search Filters". A pop up box will appear scroll down to "Notification" next to "Your email format" select "Plain Text". On the right hand side select on "Save Changes"

3. DO I NEED AN EMAIL ADDRESS TO USE OZFLATMATES?
YES, you do need an email address, to maximize your chances of finding a flatmate and to benefit from our service. There are many search engines who offer free email accounts

4. CAN I BE NOTIFIED BY EMAIL OF NEW MATCHES?
Yes, we can notify you automatically by email. JUST MAKE SURE TO SELECT THIS OPTION WHEN YOU ARE LISTING OR SUBSCRIBING. Or you can access the site 24 hours a day, 7 days a week with your User ID and Password and select that option in the search filters on your member page

5. I RECEIVED AN EMAIL WITH MATCHING RESULTS. I CAN'T CLICK ON THE LINK?
There maybe a few scenarios that will help you, such as do you have a blocker of any type, pop up blocker, advertising blocker, if so you may wish to allow Ozflatmates on the list to use this service. Firewall programs often stop these messages, you may wish to add us to your friendly list. In the meantime visit your member page. The matches you received will appear in your matching results